Privacy policy

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This privacy policy provides information pertaining to the methodology of collection, use and

third party disclosure of your personal and non-personal data by Think Out Loud as a result

of your usage of this website for the purposes of our services. By using and accessing this

Website you expressly consent to this Privacy Policy and the Terms and Conditions for use of

this Website.

Data Collection and Usage:

1. "Personal Information" refers to your name, address, date of birth, gender, phone number,

email address, requested and collected in order to provide our services or help us serve you

better through an online survey, newsletters, email alerts, etc.

2. “Non Personal Information” derived from your access to this website may be collected by

us each time you access this website for storage in server logs, and may include details of

your IP address which do not identify you personally, yet give us data regarding the type of

user accessing this Website including and not limited to geographical territory, browsing

activities, etc. for improvement of our website and services. Certain information may be

collected through cookies, which you may choose to disable from your browser settings.

3. Third Party Disclosure of your information shall be restricted by us for the purpose of

fulfilling our obligations and services:-

 a. Some of your Personal Information may be passed on to third parties supporting our

services, such as courier companies. If you sign up for a newsletter, notification, event,

workshop, we offer in partnership with a third party, we may share your Personal Information

to such third parties. In such cases, we require that these parties agree to use the information

solely for the purpose for which we provided it to them and in accordance with our Privacy

Policy.

b. Your financial details resulting from fee payment are transacted upon secure third party

sites of approved payment gateways, providing the highest possible degree of care.

c. Your Personal Information may be disclosed pursuant to judicial subpoenas, court order,

legal process as per the laws of the land, which may be without notice to you.

d. Links to other websites may be available on this website and once you leave this website,

any user activity by you on third party websites shall not be bound by this Privacy Policy.

e. Your information shall not be traded or sold in any manner, except as specified herein, or if

express consent is sought from you.

f. We may allow third party service providers to place ads on our behalf across the Internet or

on our Website and they may collect certain anonymous non-personal information such as

your frequency of site visits so as to target advertisements for certain services.

g. Think Out Loud clearly specifies that the users must be at least 18 years old or minors with

parental consent. We do not knowingly or intentionally collect personal information from

children under the age of 18 and any such information shall be used only for the purpose of

this Website and our services, under our discretion. If we become aware that we have

collected Personal Information from a minor without parental consent, Think Out Loud at its

sole discretion can terminate the services. Parents can review information collected from

children and choose to withdraw consent for usage of such information and deletion of the

same.

Security:

1. We shall use commercially acceptable means to protect your Personal Information,

however we cannot guarantee its absolute security, as no method of transmission over the

Internet, or method of electronic storage is 100% secure.

2. Think Out Loud is not responsible for any breach of security or for any actions by third

parties that receive your Personal Information or any loss, damage or misuse of Your

Personal Information, if such loss, damage or misuse is attributable to a Force Majeure event

that is beyond our reasonable control and shall include, without limitation, sabotage, fire,

flood, acts of God, riots, war, acts of government, computer hacking, unauthorised access to

computer data and storage device, computer crashes, breach of security and encryption, etc.

Duration of Storage and Withdrawal of Consent:

1. We shall keep the information provided by you to us, for the time period that is necessary

and consistent with the purpose for which you have given it to us. You may choose not to

provide us with certain information, but that may affect the results of our service.

2. We take no responsibility for the authenticity of the information provided by you to any

third party and claims resulting from inaccuracy of your information. You are advised to

contact us, in case of change in address, phone number, email ID etc. to ensure accuracy of

our records and uninterrupted services from us.

3. You may opt to withdraw your information from our records by contacting us via email

at info@thinkoutloud.co.in or through the Grievance Cell given below. Except where needed to

respond to a query from you, we will delete your personal information on request by you.

By using this website, you signify your agreement to the terms of this privacy policy. think out

loud reserves the right, in our sole discretion, to change, modify, add or delete portions of the

terms of this privacy policy at any time. your continued use of this website shall be your

express consent to the then current privacy policy.

If you have any questions about this Privacy Policy, please feel free to contact us through our

Website or contact us at our Grievance Cell details given below:

Name: Anushree Chhabria

Phone: +91 98334 17470

Email ID: info@thinkoutloud.co.in

Address: The Quorum

Your privacy is important to us and you have the right to keep the contents of your counselling/ therapy here completely private. The notes of your therapist and information shared by you during the course of your therapy will not be shared with any third party, without your express written consent and subject to this Policy, our Terms and Conditions and Privacy Policy. 

Individual face-to-face counselling guarantees confidentiality, however you are aware that there is a duty to warn under certain circumstances. Confidentiality cannot be fully guaranteed in groups, couples, or family counselling. Think Out Loud shall not be liable for breach of confidential information shared in such group sessions of more than one client. 

Think Out Loud does not warrant the privacy of confidential material that becomes insecure because of user negligence or third party breach.

There are also limits to the assurance of confidentiality in e-therapy (online counselling) and online education because technology is used that is outside the control of the provider. 

Think Out Loud cannot give the same assurance of confidentiality to minors as they do to other clients, because their parents/guardians control their legal rights. Parents/guardians must consent to the counselling on behalf of the minor (divorced parents with joint custody have to both consent).

There are certain exceptions to confidentiality, noted below, with which you should be aware

before you enter into our services:

• If you pose a threat of harm to yourself or to another person, we will take whatever steps are required by law, or permitted by law, to help prevent the potential harm from happening. This may include contacting your family;
• In the event of a psychiatric hospitalization;
• If you report information indicating that a child, disabled, or elderly person is suffering abuse or neglect;
• A court order, issued by a judge, could require us to release information contained in your records, or could require a therapist to testify;

Your access to our services and completion of our Informed Consent Form indicate that you have read and understood our Terms and Conditions, Privacy Policy and the above information, and that you understand the risks and benefits of counselling, the nature and limits of confidentiality, and what is expected of you as a client.